CLS has allowed us to take our customer service to a much higher level. Now we have the inventory people want, it looks good, and it’s on the shelves in a timely fashion. It’s amazing how the word spreads.
– Corinne Hill | Executive Director, Chattanooga Public Library
ABOUT CHATTANOOGA PUBLIC LIBRARY
Founded in 1905, Chattanooga Public Library delivers books, electronic resources, and activities to a growing population of 177,000 in an area undergoing an economic revitalization. With three branches and a main library downtown, the library serves a community notable for its increasing diversity of cultures, education levels, and socioeconomic backgrounds.
Failing. Irrelevant. In 2009, when the city of Chattanooga hired an independent consultant to assess the problems of its chronically underfunded, underutilized public libraries, the feedback was brutal. The library was seen as stuck in the past, with little to offer either to longtime residents or to the many young families moving to the area. One problem was the library’s technical services, which hadn’t evolved in decades. New materials took weeks or months to be processed and appear on the shelves. As a result, the city’s readers had become accustomed to bypassing the library in favor of retailers or simply doing without.