Case Study- Chattanooga Public Library: “It’s About the Community We Serve”

CLS has allowed us to take our customer service to a much higher level. Now we have the inventory people want, it looks good, and it’s on the shelves in a timely fashion. It’s amazing how the word spreads.

– Corinne Hill | Executive Director, Chattanooga Public Library

ABOUT CHATTANOOGA PUBLIC LIBRARY 
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Founded in 1905, Chattanooga Public Library delivers books, electronic resources, and activities to a growing population of 177,000 in an area undergoing an economic revitalization. With three branches and a main library downtown, the library serves a community notable for its increasing diversity of cultures, education levels, and socioeconomic backgrounds.

 

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THE CHALLENGE

Failing. Irrelevant. In 2009, when the city of Chattanooga hired an independent consultant to assess the problems of its chronically underfunded, underutilized public libraries, the feedback was brutal. The library was seen as stuck in the past, with little to offer either to longtime residents or to the many young families moving to the area. One problem was the library’s technical services, which hadn’t evolved in decades. New materials took weeks or months to be processed and appear on the shelves. As a result, the city’s readers had become accustomed to bypassing the library in favor of retailers or simply doing without.

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Sterling Municipal Library: Proven Success in Axis 360 Awareness Days

“For a successful awareness program, you’ve got to make it personal. Whether it’s in-library or online, people want more than information. They want to laugh and feel a real connection.”

– Jenna Harte-Wisiniewski | Marketing Librarian, Sterling Municipal Library

ABOUT STERLING MUNICIPAL LIBRARY

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With roots dating back to 1925, Sterling Municipal Library serves a population of 75,000 in Baytown, Texas, an industrial city anchored by oil refineries and chemical plants. The present library, dedicated in 1963, provides a wide variety of traditional books, reference materials, digital resources, and activities for a patron base that is largely blue-collar and extremely ethnically diverse.

THE CHALLENGE

Located in the Greater Houston area, Sterling Municipal Library in Baytown first began offering eBooks and other digital resources to its 50,337 card holders through a consortium with other libraries on the Gulf Coast. But with an area-wide population of 6.2 million and more than 90,000 card holders, competition was fierce. “For popular titles, the wait list on the consortiums system can be as long as 58 weeks,” says marketing librarian Jenna Harte-Wisiniewski.

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Did You Know? We Have Webinars!

At Baker & Taylor, we’re a lot more than just a book seller. We work with librarians like you across the globe to develop their book, music and video collections, fostering a community life-long learners along the way.

We love to engage with our library partners beyond just selling books. One of the ways we do that is through this blog, another is through our webinars—ranging in topics from diversity to makerspaces to exclusive conversations with musicians, authors, filmmakers and more.

While we’re always coming up with new ideas for webinars to share with you, you can always check out our archives here. ICYMI here are some highlights:

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Mavis Staples – Listen to music legend Mavis Staples as she discusses her life as a musician and civil rights activist, as well as her new album If All I Was Was Black.

Diversity and Your Library: Meeting the Needs of Our Modern Communities – This webinar offers insight into the Kirkus Diversity lists and how diverse books benefit all libraries.

Engaging Reluctant Readers in Your Library – Reaching all young readers can be challenging. Listen to this webinar to explore ways to help increase interest in all YA and middle readers in your public library through large print.

Explore all of our webinars here!

Resources Built For Librarians: Microsites

Helping libraries thrive is one of our core goals at Baker & Taylor. One way we do that is by providing librarians with countless resources so they can make the best use of their time and resources. We curate lists, create free marketing materials, publish digital catalogs, distribute newsletters and much more. Today, we’re talking about our microsites—essentially a miniature website, built by us, that is focused on a particular genre or theme.

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These sites make it easier for librarians to narrow down their searches. Looking to build out your essential backlist titles? We have a site for that. Or maybe you’re hoping to discover new authors. We’ve got you covered there too. We’re constantly updating over 20 microsites, providing librarians like you with fresh material that will simplify collection development.

As a bonus, you’re able to add titles directly to your cart and then, once you’re ready, purchase from Title Source, our trusted ordering platform.

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Title Source 360: Learn how to better manage your carts!

Title Source 360 is one of the most comprehensive and innovative ordering systems of its kind. That’s great, but with so many functions, there’s also a lot to learn. We’re here to help. Here are some new tips and tricks for managing your Title Source 360 cart:

Set the Quantity for One or More Carts

You can easily set the quantity for one or more carts on the Manage Carts page.

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First, select the checkbox next to the associated cart(s). Then select Set Quantities from the Selected Cart Actions drop-down menu and enter the number you wish to assign to all items in the associated cart(s) in the Set all Quantities to field. Note that this change will only apply to non-gridded items, and shared carts will be skipped entirely. Click Set Quantities to confirm your changes.

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Title Source 360 Tips & Tricks

Learning curves stink. Mastering new technology can be frustrating, but don’t throw your computer out the window yet. Librarians, this one is for you! Let’s take a few minutes to dig deeper into Title Source 360 and learn some new tips and tricks for ordering.

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Maximize the accuracy of your search results using the “Advanced Search” feature.

Using the Begins With, Contains, Ends With and Exact refiners will initiate a keyword search and give you more exact search results, saving you precious time.

If you are entering multiple search queries, try using the AND, OR or NOT search terms.

An asterisk (*) is a multiple character wildcard. A question mark is a wildcard that signifies a one-character variable. For example, L?S yields titles containing both Los Angeles and Las Vegas.

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Case Study – Cleaning Up Your Collection with collectionHQ

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North Richland Hills Library in Texas is a single branch system with a large team oflibrarians and selectors. It serves a population of more than 63,000 and collectionHQ, the world’s leading collection management tool, was introduced to the library in 2016 to support evidence based collection management.

The Challenge

Prior to the introduction of collectionHQ, weeding processes at the library had been sporadic with no regular workflow for removal of dead or grubby items. Karen Raborn, Collection Manager at the library shared: “Weeding often happened in spurts. People would be busy with other priorities then there would be a big weeding push. Each department handled weeding differently with different timelines, so it got to the point where our Director recognized the need for a unified approach to collection management and deselection.”

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