Five Things You Need to Know About CLS

Customized Library Services (CLS) from Baker & Taylor does just that—offers comprehensive and customized technical service solutions for libraries across the country and around the globe. Budget opportunities? Resources shifting? Staffing challenges? CLS has you covered.

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The quality of our people and our work, and the customization of our solutions are unparalleled. Our more than 400 experienced library professionals and our vast resources—from nationwide warehousing and distribution, to our system and shelf-ready materials workflow, to sophisticated technologies—provide the efficiencies and expertise you need to exceed your customers’ expectations.

Get to know CLS team and the services it offers, and learn more about what they can do for your library in this post!

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What We’re Reading

When we’re not reading emails, we love to read books at Baker & Taylor. From Advanced Reader Copies to our favorite classics, nothing beats a good book. Here are our current picks…

Rob Delaney: Mother. Wife. Sister. Human. Warrior. Falcon. Yardstick. Turban. Cabbage.| Rob Delaney

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It’s a memoir about Rob Delaney, a comedian. He’s currently starring in a show with Sharon Horgan called Catastrophe. In the book he tells a bunch of personal, deep and hilarious stories that have happened throughout his life. From spending time in a halfway house to having Hepatitis A to being a father. — Rachel Rupert, Junior Designer

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Title Source 360: Learn how to better manage your carts!

Title Source 360 is one of the most comprehensive and innovative ordering systems of its kind. That’s great, but with so many functions, there’s also a lot to learn. We’re here to help. Here are some new tips and tricks for managing your Title Source 360 cart:

Set the Quantity for One or More Carts

You can easily set the quantity for one or more carts on the Manage Carts page.

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First, select the checkbox next to the associated cart(s). Then select Set Quantities from the Selected Cart Actions drop-down menu and enter the number you wish to assign to all items in the associated cart(s) in the Set all Quantities to field. Note that this change will only apply to non-gridded items, and shared carts will be skipped entirely. Click Set Quantities to confirm your changes.

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Meet Relationship Manager Lead, Mary Elliott

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Axis 360, our ebook and audiobook mobile platform, has grown tremendously over the past few years, largely in part to our dedicated team of Relationship Managers, or RMs for short. Mary Elliott recently took on a leadership role within the team as RM Team Lead. Learn a little bit more about what Mary does behind the scenes and outside of work with this Q+A with her…

 

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Author Spotlight: Gabrielle Zevin

Gabrielle Zevin’s newest novel is about a congressional intern seeking a fresh start after having an affair with her politician boss. Told through the perspective of multiple characters, Young Jane Young (Algonquin Books (Workman), August, 2017) explores the difficulty of starting over in the digital age and highlights the double standards for women, especially in politics. Baker & Taylor spoke with Zevin.

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Q+A with Amandeep Kochar, Executive VP of Digital Content and Software

Aman Kochar BT_20MEET AMAN—Baker & Taylor’s Executive Vice President of Digital Content, Software Products Services & Sales. He’s passionate about all things digital circulation, from Title Source 360 to Axis 360. Learn a little more about the people behind the scenes at Baker & Taylor with this Q+A with Aman.

 

 

What is your role at Baker & Taylor? 

I am responsible for the Sales of our Digital Circulation Platform Axis360 and all software products like CollectionHQ, ESP, Collect & Connect and Content Café. In addition to my sales responsibilities, I am also responsible for the Product Management, Engineering and Technical  Services for all of Baker & Taylor. Lastly, after our acquisition by Follett, I’m giving guidance for some inter-company projects across B&T, Follett Higher Ed and Follett School Solutions.

Why did you choose this industry? 

Well, I’m an engineer by education and a business professional by accident. I’ve never chosen industries but let them choose me. I started out in computer sciences and then gravitated towards media and entertainment. Finally the plunge into publishing then education technology at McGraw Hill and finally here at Baker & Taylor. There were a few entrepreneurial stints in there too.

What do you love about your job?

Everyone dreams of finding a job that keeps them challenged and has a “feel good factor” to it. I get to jump from a product development meeting thinking of new features for our platforms into an engineering meeting trying to figure out complex issues and then into inter-company projects at Follett to learn about new businesses—this keeps me busy, excited and enthused. However it’s the feeling of enabling a library to provide equal access to all individuals in a community that makes me truly happy. I believe “we can’t control where we come from but can definitely control where we end up,” and so no matter your situation if you have resources like the library that you can depend on, you can be whoever you want to be. And we play a small role in helping libraries achieve that.

What makes our software great?

For Axis 360: We were late to the ebook/e-audiobook party for public libraries, so we had to catch up. It’s easy to have a “me-too” attitude when you are trying to catch up but we kept our own identity. We have always focused on equal access regardless of a user’s situation. From this year on, we have started an Innovation lab within this group to integrate newer technologies and content in Axis 360.

For Title Source360: We call this a library’s ERP (enterprise resource planning) system for acquisition of materials. This truly is the crème da le crème of acquisition systems of books, with millions of books, audiobooks and audio visual material to search, acquire and integrate with a library’s workflow. In all my years of dealing with complex systems, this one would be on top shelf hands down – from the number of sources of data we ingest to the differentiated experience a librarian or retail user can have based on their profiles is special. It is also open in the sense that it integrates with all the ILS partners for a seamless experience to the library staff.

And now with the integration with ESP (Evidence based Selection Planning)—a predictive algorithm from collectionHQ—TS 360 is able to predict the right books and right quantities at a branch level for all the libraries assisting them  in improving efficiency to serve their communities better.

Favorite past-times?

I’m very close to my family and I’m lucky to have my wife as my best friend so most of my time is spent with them. I also enjoy various physical pursuits whenever I get time. Travel would have to be top of the list.

Favorite book? Movie? Music?

Books: Hitchhiker’s Guide to the Galaxy, Fountainhead, Kite Runner, Exit West (most recent), Train to Pakistan

Movies: The Bird Cage, Patch Adams, The Graduate, Godfather, Oceans 11 and 12, Monsoon Wedding, The House of Flying Daggers, Enter the Dragon, Die Hard, Terminator 2, Shrek 2 and many more.

Music: I’m old school so Led Zeppelin, Linkin Park, Aerosmith, Beatles, Bryan Adams

Cat or dog person?

A self confessed dog nut!

Favorite travel spot in the world?

A tie between the Turks and Caicos Islands and Las Vegas. If I could settle down anywhere, it’d be Barcelona, Spain though.

Where do you see Baker & Taylor’s software products 10 years from now?

A deeply intuitive set of products driven by AI and machine learning to prescribe the best course of action for librarians to achieve their community engagement goals. Think voice activated commands asking TS 360 “Hey B&T, can you pick books for my African American history month for the branch on the upper west side” and Title Source 360 provides an instant list based on the demographics, past buying patterns and other data like age, education level of that community.

I also see these products being completely open to be able to integrate with newer forms of content and more immersive experiences

I’m extremely passionate about building a culture of constant transformation and positive energy. One of my recent favorite quotes from Peter Drucker “Culture eats strategy for breakfast!”

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Sharing eBooks Means Caring

communityshareA vast majority of Americans—85 percent, according to the Pew Research Center—want their libraries to work more closely with local schools. Strengthening the link between public and school libraries is challenging, yet necessary for the well-being of our communities.

Using our digital lending platform, Axis 360, Baker & Taylor revolutionized a way to achieve closer relationships between school and public libraries: the Community Share program. Baker & Taylor’s Community Share program creates a connection between a public library’s ebook collection and their local system, allowing schools to access ebooks and digital materials from the public library’s digital collection. The result is a deeper connection between public and school libraries that allows them to share material, improve circulation and enrich their community in the process.

During a Library Journal webinar on June 6, Baker & Taylor and our customers had the opportunity to talk about the Community Share program at length. Michael Bills, director of sales and marketing for Axis 360, represented Baker & Taylor in the hour-long conversation along with librarians from San Jose Public Library, Indianapolis Public Library and Johnson County, KS Library to share their success stories. Matt Enis, the senior editor of technology at Library Journal, moderated.

Throughout the session, we shared how opening a public library’s digital media library for direct access by area students at school optimizes the library’s investment in digital content and benefits the entire community.

Sharing digital resources across the community has demonstrable impact and is a progressive step toward meeting this goal. So join in–sharing is caring.

View the Webinar here.